Pauline Smith

Hi, I’m an internal communication specialist with over 20 years’ experience of engaging employees to help businesses achieve their goals, also known as The Comms Smith.
My passion is using strategic internal communication to help make work a great a place to be. A place with a clear purpose, that’s inclusive, innovative, respectful and rewarding. The sort of place you don’t want to leave, one you’d recommend to a friend.
I use my internal communication expertise to help organisations build cultures where teams are engaged in purpose, and trust in the values. They not only understand the strategy and what it means to them, but they believe in it, too.
This passion is the golden thread that’s woven throughout a lifetime career in communication, whether that’s helping employees to make sense of reasons for change, or helping leadership bring their vision and strategy to life in a way that resonates with people.
Every successful environment thrives when it’s a place where there is trust and respect, where clear and consistent communication is built into the fabric of the organisation. If you can sprinkle fun into the process, even better!
When done effectively, there’s no denying the magic communication can create.